You can click the incident message to view it in Opsgenie in more detail.Īffected Opsgenie service: Services are configured on the Opsgenie side and allow you to properly categorize an incident. Priority, key, and message: Details about your incident. To view major incidents, select Major incidents in the left navigation bar. It shows ongoing major incidents from Opsgenie, and allows your agents to view them, stay up to date, and link requests to these incidents, just to give the Opsgenie teams more context. Feel free to contact Martijn Maas to discuss the possibilities.Once you set up incident management, you’ll get access to a new page-Major incidents. We teach you this in our challenging training Major Incident Management. That is precisely what is so important when the time pressure is high and the problems are more complex. But ITIL does not tell you how to do it properly. ITIL already tells you who should do what and when in case of an incident. We reflect everything we offer in the training on your specific situation. That's why we combine concepts and theory with, above all, lots of practice. Why this training? At CoThink, we have now resolved hundreds of major incidents and taken the major incident management process in several organizations to the next level. Understanding and working with different international cultures during a Major Incident Communicate effectively with stakeholders and the problem owner Motivating and involving experts, dealing with resistance and emotion Understand how our brain works under pressure, recognize and avoid common thinking errors (biases) Effectively define and coordinate actions and measures during an M.I. Problem Analysis: using logical deduction and fact-finding to find causes Event Mapping methodology: effectively create a visualization of an incident Training Topics- Preventing the most common pitfalls in MIM Interim assignments between blocks (2 hours per block) 5 training days (2 times 2 days, and 1 time 1 day) Independent assignment to practice what you learned in the e-learning (2 hours) Video based e-learning to master the theory of the main concepts and methods (2 hours) These require another 4 hours of your time. In addition, we work with video based e-learning modules. The MIM training consists of 5 training days. So that you perform even better, just when it matters. You get all tools to solve major incidents and problems in the ICT or high-tech sector under high pressure. Major Incident Management (MIM) Training Content Improved market or competitive position.Shorter resolution times of Major Incidents.Your client and your own organization trust you as a major incident manager.You communicate effectively and purposefully with the problem owner and other stakeholders.You deal with the consequences of an incident as quickly as possible.You can deal with the complexity of incidents, problems, solutions or systems.You help your team to think clearly, confidently and critically under time pressure.You recognize different types of information and know how to place it directly within the methods. You facilitate and apply effective methodologies - even under time pressure.You lead effectively by applying a proven, structured and powerful process during a major incident. For both new - and experienced major incident managers who want even more confidence when dealing with major incidents. Such as: (major) incident managers, crisis managers and problem managers. The Major Incident Management training is intended for high-tech and ICT professionals who have a leading role in resolving incidents and complex problems. ✓ 5 days + e-learning for ICT organizations ✓ Register here online! Sound good? Our Major Incident Management training is where you learn this, and more. For the client, you minimize the negative impact of the major incident and your proven approach reassures the organization. The team trusts you to coordinate timing and division of roles so that the process does not get bogged down and communication with stakeholders remains effective at all times. You come up with targeted and rapid mitigation measures based on expertise from those involved. Confidently you are at the helm motivate experts and stakeholders, and your major incident team works together efficiently.
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